1. Introduction
Truepunch Inc. operates www.truepunch.us (the "Site") and provides smart time & access control products and services, including mobile credential and digital pass services (collectively, the "Services"). This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your personal information when you use the Site or Services, and tells you about your privacy rights. By using the Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you request a quote, contact our sales or support teams, register for our Services, or enroll in mobile credential delivery. This information may include:
- First and last name
- Company name and job title
- Email address
- Mobile phone number
- Billing and shipping address
- Credential and device information necessary to issue and manage digital access passes
Certain information, such as your Internet Protocol (IP) address, browser characteristics, and the date, time, and length of your visit, may be collected automatically when you visit the Site through cookies or similar technologies. This information is used for internal analysis of website traffic and to improve the Site.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide, operate, and maintain the Services, including issuing and managing digital credentials;
- To respond to your inquiries, quote requests, and support tickets;
- To send service-related communications, such as credential delivery links, account notifications, and security alerts;
- To improve our products, Site, and Services;
- To comply with applicable laws, regulations, and legal processes.
4. SMS / Text Messaging Program
When you provide your mobile phone number and opt in to receive text messages from Truepunch, you consent to receive SMS messages related to our Services. These messages may include credential delivery links (for example, a link to add an access pass to your mobile wallet), account and service notifications, appointment or support follow-ups, and responses to your inquiries.
No Mobile Number Sharing. We do not share, sell, rent, or trade your mobile phone number or SMS opt-in consent with any third parties or affiliates for their marketing or promotional purposes. Mobile opt-in data and consent will not be shared with any third party, except with service providers acting on our behalf solely to deliver the messages you have requested (such as our SMS delivery platform), and only for that purpose.
Message Frequency. Message frequency varies depending on your interaction with our Services. Most users receive between 1 and 4 messages per month; you may receive additional messages when you request credential delivery or contact support.
Message and Data Rates. Message and data rates may apply. Charges are billed by and payable to your mobile carrier according to your mobile plan.
Opt-Out. You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, we will confirm your unsubscribe status and stop sending messages, except as needed to confirm your opt-out.
Help. For assistance with our SMS program, reply HELP to any message or contact us at sales@truepunch.us.
Carriers. Carriers are not liable for delayed or undelivered messages.
5. How We Share Information
We do not sell your personal information. We may share personal information only in the following limited circumstances:
- Service providers: with vendors who perform services on our behalf (such as hosting, SMS delivery, and payment processing) under confidentiality obligations, and only as necessary to provide the Services;
- Legal requirements: where disclosure is required by law, regulation, subpoena, or other legal process, or to protect the rights, property, or safety of Truepunch, our customers, or others;
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
For clarity, and consistent with Section 4 above, text messaging originator opt-in data and consent are never shared with or sold to third parties or affiliates for marketing purposes.
6. Data Security
The security of your personal information is important to us. We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted communication for credential services. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide the Services you have requested, and to comply with our legal obligations. When information is no longer needed, we delete or de-identify it in accordance with our retention practices.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at sales@truepunch.us. You may opt out of SMS messages at any time as described in Section 4, and you may opt out of marketing emails by using the unsubscribe link in those emails.
9. Children's Privacy
Our Site and Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: sales@truepunch.us
- Website: www.truepunch.us